Effective Date: 1/13/2026

At Seraph International Apparels OPC Pvt Ltd, we value our customers and strive to ensure complete satisfaction with every purchase. Please read our Refund & Returns Policy carefully before placing an order.

📦 Returns

  • We accept returns only if the product is damaged, defective, or incorrect at the time of delivery.
  • Customers must raise a return request within 48 hours of receiving the product.
  • To be eligible for a return, the product must be:
    • Unused
    • Unwashed
    • In its original condition with tags and packaging intact

❌ We do not accept returns for:

  • Size or color issues (unless wrong item delivered)
  • Change of mind after purchase
  • Products damaged due to improper use or handling by the customer

🔁 Exchanges

  • Exchanges are allowed only for damaged or wrong products, subject to stock availability.
  • Exchange requests must be raised within 48 hours of delivery.
  • If the requested replacement is not available, a refund may be processed.

💰 Refunds

  • Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.
  • If approved:
    • Refunds will be processed to the original payment method.
    • It may take 5–7 business days for the amount to reflect in your account, depending on your bank or payment provider.

🚚 Return Shipping

  • If the return is due to a defective or incorrect product, return shipping charges will be borne by us.
  • In all other cases, the customer is responsible for return shipping costs.

📞 Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us at: